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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 2	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 3	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q31-Q36):

NEW QUESTION # 31
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

A. Change the priority to Escalated.
B. Maintain the Incident Context.
C. Push the incident to SAP Service Cloud support.
D. Set the action to Propose Solution.

Answer: A,D

NEW QUESTION # 32
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Ticket routing rules
B. Realignment runs
C. Activity planner
D. Maintenance plan

Answer: D

NEW QUESTION # 33
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

A. Notifications
B. Fine-tuning
C. Service categories
D. Workflow distribution rules

Answer: D

NEW QUESTION # 34
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

A. Custom fields
B. Priority
C. Sales contract
D. Maintenance plan

Answer: B,D

NEW QUESTION # 35
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A. Territories
B. Business role
C. Measurement and reading
D. Employee

Answer: A,B

NEW QUESTION # 36
......

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C-C4H51-2405 Test Duration, C-C4H51-2405 Latest Guide Files

C-C4H51-2405 Test Duration｜Handy for SAP Certified Associate - Implementation Consultant - SAP Service Cloud

SAP C-C4H51-2405 Exam Syllabus Topics:

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q31-Q36):

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