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Just download ServiceNow CIS-CSM Exam Questions and start CIS-CSM exam preparation right now. The ServiceNow CIS-CSM PDF Dumps exam syllabus is updated from time to time. If you want to pass the ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam then you have to understand these changes.

To pass the ServiceNow CIS-CSM Exam, candidates must have a good understanding of ServiceNow's customer service management solution, its architecture, and its features. Candidates must also be able to configure and customize ServiceNow applications according to the customer's requirements. They should be familiar with the best practices of customer service management, customer experience management, and IT service management. Additionally, candidates must be able to integrate ServiceNow with other third-party applications and platforms.

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ServiceNow CIS-CSM exam is designed for individuals who want to establish their proficiency in implementing and configuring the ServiceNow Customer Service Management (CSM) application. CIS-CSM exam validates the ability of the candidates in effectively implementing CSM solutions and leveraging the ServiceNow platform to improve customer satisfaction.

ServiceNow Certified Implementation Specialist - Customer Service Management exam is an advanced-level certification designed for professionals who already have a good understanding of the ServiceNow platform. CIS-CSM Exam assesses the candidate's ability to implement and configure the CSM application in a real-world scenario. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also validates the candidate's ability to manage and maintain the CSM application once it is deployed.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q235-Q240):

NEW QUESTION # 235
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

A. Close work orders
B. Manage assets
C. Manage cases
D. Manage requests
E. Execute assigned tasks

Answer: A,C,E

Explanation:
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.

NEW QUESTION # 236
What is required to synchronize fields from a parent to a child case(s)?

A. No action required, this is a standard Customer Service Management feature
B. Major Issue Management needs to be installed and certain properties enabled
C. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
D. The role of sn_customerservice.customer_case_manager must be assigned

Answer: A

Explanation:
Reference:
customer-service-management/task/config-major-case-synchronization.html

NEW QUESTION # 237
What should be part of the pre-engagement collateral?

A. Frequently Asked Questions (FAQ)
B. Customer Service roles template
C. Scoping Guide
D. Stock Keeping Unit (SKU) and pricing sheet

Answer: B

NEW QUESTION # 238
Which of the following roles cannot update a consumer's record?

A. sn_customerservice_agent
B. sn_customerservice_manager
C. sn_customerservice.consumer_agent
D. admin

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/create-a-consumer-record.html

NEW QUESTION # 239
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

A. Manage requests on behalf of customer service agents
B. Create cases on behalf of customers
C. Manage major incident communication on behalf of a customer service manager
D. Manage cases on behalf of customer service agents
E. Create requests on behalf of customers

Answer: B,E

Explanation:
Explanation

NEW QUESTION # 240
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P.S. Free 2025 ServiceNow CIS-CSM dumps are available on Google Drive shared by PassExamDumps: https://drive.google.com/open?id=1P_-Dl8IVLed2Dv7yCYfgkWuAGBvlA2XR

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Free PDF Quiz ServiceNow - Unparalleled CIS-CSM Exam Simulator Fee

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q235-Q240):

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